Ordering & Contract
By placing an order with Dorset Dinners, you enter into a binding agreement for the supply of prepared meals. Orders are subject to availability and seasonal ingredient changes. A confirmation email will be sent upon successful placement; however, the contract is only finalised once we have processed payment and confirmed delivery logistics for your specific location within the Dorset region.
Delivery Terms
We aim for same-day delivery across Dorset between 10:00 AM and 6:00 PM. While we strive for punctuality, delivery times are estimates and may be affected by local traffic or extreme weather. It is the customer's responsibility to ensure someone is available to receive the delivery or to provide specific 'safe place' instructions. Due to the perishable nature of our products, we cannot accept liability for meals left unattended.
Payment & Pricing
All prices are quoted in GBP and include VAT where applicable. Payments must be cleared via our secure online portal before an order can be fulfilled. We reserve the right to adjust pricing to reflect changes in raw ingredient costs, though such changes will not affect orders already confirmed and paid for. Bulk ordering discounts for care facilities are handled on a custom contractual basis.
Cancellations & Refunds
As our meals are prepared fresh and are highly perishable, cancellations must be made at least 24 hours prior to the scheduled delivery date. Refunds for late cancellations are at the discretion of management. If you receive a meal that is damaged or does not meet our quality standards, please contact our support team within 2 hours of delivery with photographic evidence for a replacement or full refund.
Liability & Allergens
Allergen information is provided for every meal. However, our kitchen handles nuts, gluten, and dairy; therefore, we cannot guarantee a 100% allergen-free environment. Customers with severe allergies must notify us during the ordering process. Dorset Dinners is not liable for adverse reactions resulting from undisclosed allergies or improper storage of meals after delivery completion.
Data Collection & Privacy
We collect essential personal data such as name, address, and dietary preferences to fulfill our service obligations. Your data is processed in accordance with UK GDPR. We use cookies to enhance your browsing experience and manage your secure login. We do not share your private data with third-party marketing agencies; sharing only occurs with logistics partners strictly for delivery purposes.
Contact Details
For any legal enquiries, please contact us at Ashley Road, Poole, Dorset, BH14 9DQ. You can also reach our administrative team via email at Dorsetdinners@gmail.com or by calling 07498369133 during business hours. We strive to respond to all formal enquiries within 48 working hours.